Launched in time for the Eid break, Qatar Airways has a new online portal, to assist passengers to apply for and manage their ticket refund process in Saudi Arabia, Bahrain and the UAE.
“The announcement is part of airline’s ongoing efforts to limit inconvenience to those of its passengers affected by the recent airspace and office closures, alongside the blocking of the airlines website, providing reassurance that customers remain the airlines utmost priority,” a statement said.
The service – ‘Refund request form’ – is available at https://refundsapp1.blueivysync.com/refund_form/customer-refund.html
Following closure of airspace, its offices and the blocking of its websites, Qatar Airways has focused on finding innovative solutions and limiting its impact to passengers. This includes providing flexible commercial and refund policies for any passengers whose flight has been impacted by the recent travel bans.
In addition, since the airspace closures began, the airline has been providing regular communications through its increased global call center capacity and new, flexible call-back function on its Facebook page. Qatar Airways has also taken all efforts to reassure its passengers that the vast majority of its global flights remain undisrupted and that those affected will be assisted as quickly as possible.
The airline is widely recognized as offering the worlds best service and holds the title of ‘World’s Best Airline,’ as awarded by the customer-voted the Skytrax awards 2017.