The Public Works Authority (Ashghal) launched its new mobile application “Ashghal 24/7”, which provides customers with an additional communication channel through which they can reach a lot of important e-services easily and quickly, anywhere and anytime.
During a press conference held Monday on the occasion, Assistant of Information Systems Department Manager at Ashghal Ali Abdullatif Al Kuwari confirmed that the launch of the new mobile application reflects Ashghal’s commitment and continuous efforts to develop the services provided to customers, and to facilitate access to those services by citizens, residents, government and private institutions, in addition to increasing public awareness of the projects, services and initiatives provided by Ashghal, and keeping them updated with the latest news.
Al Kuwari added that the application, which is available on Android and iOS, allows customers to access the various services offered by Ashghal electronically and more efficiently.
He noted that the main advantage of this application is enabling users to upload various types of messages like written texts, geographical locations, photographs and documents at the same time, and to directly attach them to the service requests and notifications to complete the application process electronically without the need to visit Ashghal’s customer zones.
For his part, Head of Development Section in the Information Systems Department at Ashghal Saad Mohammed Al Jermozi said that the mobile application “Ashghal 24/7” which is in both Arabic and English, is characterized by its organized easy-to-use design. The home page includes all the application’s contents, which have been distributed within sections, most notably “My Ashghal” which contains all the electronic services that are available only to registered users, in addition to “Notifications” which allows users to notify Ashghal of anything that may cause public harm or hazard such as a hole on a road. Users can apply to those services using their geographical location, and send any documents required by the authority. The application allows users to check the status of previous requests and complaints. It also explains the application process step by step.
Other application sections include “Road Status” to see the latest updates regarding the closures, diversions, and openings implemented by Ashghal by its geographical location; “Our Services” which presents information and reports about the list of services provided by Ashghal to individuals, companies and government institutions; “Projects” which provides information about Ashghal’s programs and main current projects in the field of roads, buildings, and drainage; “Tenders” which displays all open tenders, their details, and the participation conditions; and “FAQs” which reviews the most common questions asked by individuals or companies, with their answers, he added.
Through the “Media Hub”, users can view the latest news, photos and videos related to Ashghal. They can also contact the authority’s Call Centre or Switchboard, access its website, or send an email directly to the customer zone, through “Contact Us” section.
The application also allows users to find the nearest customer zone, and identify the route to the center from the user’s location. One of the application’s functions is the “Favorites” page where you can save the most used options in one place for easy access.
Meanwhile, Manager of the Public Relations and Communications Department at Ashghal Abdullah Saad Al Saad noted that “Ashghal 24/7” is the latest project implemented within the Integrated Customer Service Strategy launched by the Public Works Authority in an aim to implement the best practices in the field of government service excellence.
This is in addition to the Contact Centre, which receives customer calls around the clock 7 days a week through its newly launched number “188”, and the two customer zones in the West Bay and Salwa Road. Those initiatives are based on a modern, integrated system for Customer Relationship Management, which was implemented by the program team in cooperation with Microsoft. (QNA)